Right of revocation for consumers

(A consumer is any natural person who enters into a legal transaction for a purpose that can not be attributed neither to their commercial nor their self-employed professional activity.)

Revocation instruction

Right of revocation

You are entitled to revoke your declaration to conclude a contract within 1 month in text form (e.g. letter, fax, e-mail) without stating any reasons or – if the goods are delivered to you prior to the expiry of the deadline – you can do so by simply returning the goods. The deadline shall commence upon receipt of these instructions in text form, however, not before the recipient has received the good/s (in case of recurrent deliveries of identical good/s not before receipt of the first partial delivery) and neither before the fulfilment of our duty to furnish information in accordance with article 246 section 2 in conjunction with section 1 paragraph 1 and 2 EGBGB (Introductory Act to the German Civil Code) and our duties in accordance with section 312g paragraph 1 sentence 1 BGB (German Civil Code) in conjunction with Article 246 section 3 EGBGB. To fulfil the revocation deadline it is sufficient if the notification of revocation or the good/s is/are sent in good time.

The notification of revocation must be sent to:

Schröter GmbH 
Trautmannsdorf 201
8343 Bad Gleichenberg

E-Mail: zentrale@schroeter24.at
Fax: +43 3159 45383-0

Consequences of revocation

In the event of an effective revocation, all performances received by either party shall be returned and any benefits that may have been derived (e.g. interest) shall be surrendered. If you fail to return to us the service received in whole or in part, or return it in a deteriorated condition only, you might be obliged to render compensation. If the goods have been damaged through conventional usage, you do not have to pay compensation. No compensation has to be paid for deterioration which has arisen due to the usage of the article as intended. You only have to pay compensation, if you have used the goods in a way that exceeds the test of the characteristics and functional reliability of the goods. "Test of the characteristics and functional reliability" shall mean the testing and trial of the respective goods, like it would be possible and usual in a shop. Goods that can be returned by parcel are to be returned at our risk. You are obliged to bear the regular costs of the return shipment, if the goods delivered correspond to the goods ordered, and if the price of the goods thus returned does not exceed the sum of 40 Euros, or in the event of the price being higher, you have not brought the return service or made the contractually agreed partial payment for the good/s at the time of revocation. Otherwise the return shipment is free of charge for you. Items that cannot be dispatched as a parcel shall be collected from you. Any obligations to reimburse payments must be fulfilled within 30 days. The deadline starts for you at the time of sending your revocation notification or at the time of sending the good/s, for us it starts with the date we receive one or the other.

Exclusion of the right of revocation

The right of revocation does not exist for distance contracts for the delivery of goods which are made to customers’ specifications or are clearly tailored to suit personal requirements or which are not suitable for return shipping due to their make-up, or because they are perishing quickly, or whose sell-by-date would be exceeded.

- End of revocation instruction -